Shipping policy
At HOMALVA, we believe a better kitchen starts with thoughtful details — from the tools you use every day to the way our products arrive at your doorstep. This Shipping Policy explains how we process, ship, and deliver your new favorite kitchen essentials.
Our Shipping Philosophy
HOMALVA is a kitchen brand dedicated to curated kitchen tools and everyday cooking essentials that bring convenience and efficiency to your daily life.
To reduce unnecessary warehousing costs and minimize our carbon footprint, many of our products are shipped directly from our trusted suppliers and global fulfillment hubs. This "direct-from-source" approach allows us to:
- Curate unique, high-quality kitchen essentials that make cooking easier.
- Offer fair, transparent pricing by eliminating traditional retail markups.
- Reduce environmental waste through a more intentional, lean supply chain.
We appreciate your patience as part of this smarter, more sustainable way of shopping.
1. Processing Time & Shipping Fee
Every HOMALVA order is handled with the utmost care to ensure it arrives safely.
- Order Processing Time: Please allow 2–4 business days for order processing, quality inspections, and careful packaging before shipment.
- Peak Seasons (Holidays / New Year): Processing times may extend up to 5 business days during high-volume periods.
- Shipping Fee: We offer a flat $5.99 shipping fee on all orders, regardless of destination.
2. Estimated Delivery Times
Because HOMALVA products are fulfilled through global partners to bring you the best selection, delivery times vary by region.
| Region | Estimated Delivery Time |
|---|---|
| United States | 10 – 15 Business Days |
| Canada / UK / Australia | 11 – 16 Business Days |
| Rest of World | 15 – 20 Business Days |
Note: Delivery times are estimates and not guaranteed delivery dates. We appreciate your understanding — creating a better cooking experience is a journey, and quality kitchen essentials are worth the wait.
3. Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number.
- Tracking updates may take 1–3 business days to appear after the label is created.
- If tracking doesn't update immediately, don't worry—your package is safely in transit.
4. Customs, Duties & Taxes
For international orders, shipments are sent DDU (Delivered Duty Unpaid).
- Any customs fees, duties, or import taxes assessed by your country are the responsibility of the customer.
- HOMALVA is not responsible for delays caused by local customs clearance.
- Customs fees are generally uncommon for small kitchen tools and household items, but regulations vary by country.
5. Order Modifications & Cancellations
We start preparing your order quickly to get it to you as soon as possible.
- If you need to change your shipping address or cancel your order, please contact us at service@homalva.com within 12 hours of placement.
- Once an order enters the processing stage, we are unable to make further modifications or cancellations.
6. Lost or Damaged Packages
Your satisfaction is our priority. We want every HOMALVA order to arrive safely.
- Damaged Items: If your item arrives damaged, please send us a photo within 72 hours of arrival, and we will arrange a free replacement.
- Lost in Transit: If the carrier confirms your package is lost, we will send a replacement free of charge.